FREQUENTLY ASKED QUESTIONS

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Orders

What does "Print on Demand" mean?


Black Wolf Fitness product launches are Limited Edition. We mainly manufacture based on demand and rarely hold stock of our items. Each "Drop" will see the shop open for a number of days at a time to allow customers to make their purchase. From here orders are processed and garments manufactured especially for you.




When will I be charged for my order?


You’ll be charged for your order before it is despatched. For most orders this will be during the ordering process and checkout/transaction request.





Returns

Can I return an unwanted product?


If the product is new and unused you can return it to us for a refund within seven days of receipt. For all information on returns, please visit the Returns page of the website.




How do I return a product?


Please send your item, unused, and in its original packaging, along with a note detailing your name, order number and return/refund requirements to the following address:

BLACK WOLF FITNESS, 14 Clarke's Croft, Dishforth, Thirsk, North Yorkshire, YO7 3XB, United Kingdom

For all information on returns, please visit the Returns page of the website.




How do I exchange a product?


Black Wolf Fitness product launches are Limited Edition. We mainly manufacture based on demand and rarely hold stock of our items. Because of this, we can not guarantee a replacement product. If you wish to exchange an item, please follow the following directions below and we will try our best to provide a replacement: Please send your item, unused, and in its original packaging, along with a note detailing your name, order number and return/refund requirements to the following address:

BLACK WOLF FITNESS, 14 Clarke's Croft, Dishforth, Thirsk, North Yorkshire, YO7 3XB, United Kingdom

For all information on returns, please visit the Returns page of the website.




Can I return/exchange a product without the original packaging?


Of course. You can send the products back to Black Wolf Fitness in another package but please pack securely and follow the instructions in the Returns section of the website.





Shipping

How long will delivery take?


Once the Shop is closed, we usually state a 3-4 week production and fulfilment timescale. Please note that delivery may take slightly longer depending on your location. As soon as your order is shipped you will receive a confirmation email.




How long will shipping take?


Please see our list of estimated delivery times in the Shipping section of our website.




What is the cost of shipping?


All items are subject to a nominal shipping cost. Please see our list of shipping costs in the Shipping section of our website.





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